Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Citizen Access Administration

Learn how to configure and maintain Citizen Access for your agency.

Description

The primary objective of this course is to equip you with the knowledge and skills required to configure and maintain Citizen Access for your agency. Through this course, you will become proficient in using the Citizen Access administrator tools to manage global, feature, registration, and module-specific settings effectively. You will learn how to set role-based permissions to restrict or allow public user access to various types of data. Additionally, you will learn how to deploy records and create page flows that enable customers to submit online applications and schedule or request inspections.

In this course, you will also gain expertise in editing all Citizen Access pages and using Brand Builder to manage the site's look and feel. By the end of this training, you will be able to create and manage an efficient Citizen Access portal that meets the unique needs of your agency and enables easy and secure public access to government services.

Class Technical Requirements

Laptop or computer

2 monitors for best experience

Stable internet connection

Zoom application enabled

Video and Audio capabilities

Course Objectives

By the end of this course, participants will be able to:

  • Edit Citizen Access web pages, links, and buttons
  • Configure registration to align with agency requirements
  • Create record page flows
  • Deploy custom components
  • Manage public user accounts and contact relationships
  • Establish module-specific security, visibility, and data access settings
  • Deploy records for customer access and use
  • Manage the site UI with CSS or the Brand Builder tool

Target Audience

Civic Platform Administrators and Accela Partners responsible for configuring or maintaining the Civic Platform.

Similar events

Construct API

Preparing participants in the setup and usage of Construct API.

More Information
Oxygen User Interface End-user Training

An end-user focused training on the new Oxygen User Interface.

More Information
The Oxygen User Interface, An Admins Perspective

This self-paced course is designed to orient administrators to the functionality and features of the Oxygen User Interface.

More Information
Accela Insights

This training provides participants with an introduction into Accela's new data visualization tool to prepare, manage and deploy straight forward dashboards.

More Information
Crystal Reports

This course is an interactive introduction to writing reports in Crystal.

More Information
Ad Hoc Reports

This training provides participants with the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium level reports.

More Information
GIS Administration

This course is designed to prepare you to configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.

More Information
Writing Accela Reports in SQL Server Reporting Services (SSRS)

This course is an interactive introduction to writing reports in SQL Server Reporting Services (SSRS).

More Information
Configuration Management

Learn the features and functionality of the Civic Platform Configuration Manager.

More Information
Civic Platform Records and Mobile Administration

This course prepares you to build and maintain all facets of record type configuration within the Civic Platform.

More Information
Civic Platform User Experience Administration

This course prepares you to configure and maintain the user experience for the Civic Platform.

More Information
Civic Platform User Experience Level 1 Certification Test-out

The Civic Platform User Experience Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.

More Information
Citizen Access Level 1 Certification Test-out

The Citizen Access Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.

More Information
Accela GIS Level 1 Certification Test-out

The Accela GIS Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.

More Information
Ad Hoc Reports Level 1 Certification Test-out

The Ad Hoc Reports Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.

More Information
Civic Platform Records and Mobile Level 1 Certification Test-out

The Civic Platform Records and Mobile Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.

More Information
Accela Civic Platform Major Release Training

We are excited to introduce the Accela Civic Platform 24.1 Release, a significant update that brings a host of new features, improvements, and enhancements to your Accela platform.

More Information
Accela 23.2 Fall Release

We are excited to introduce the Accela 23.2 Fall Release, a significant update that brings a host of new features, improvements, and enhancements to your Accela platform.

More Information
Accela 23.2 Fall Release

We are excited to introduce the Accela 23.2 Fall Release, a significant update that brings a host of new features, improvements, and enhancements to your Accela platform.

More Information

Press enter to see more results