Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Accela Certified Professional: Citizen Access Administrator

This foundational certification program is designed to provide Accela system administrators the knowledge and tools to successfully configure and maintain their agency Citizen Access site.

Description

The course consists of a virtual classroom component followed by a configuration project to be completed in an assigned training environment.  Participants will learn the following:

  1. Each of the administrator tools related to ACA.
  2. General settings including global, feature and registration settings.
  3. Module specific settings.
  4. Standard choices and how they impact ACA.
  5. Deploying reports in ACA.
  6. Managing public user accounts and contact relationships.
  7. How to create page flows and manage record types in ACA.
  8. Working with and editing ACA web pages of all types.
  9. Using the Brand Builder tool to manage the look and feel of the site.

At the conclusion of the class, participants are assigned a training environment consisting of the Civic Platform and corresponding ACA site.  The learner will receive a design document that details project configuration specifications.  To achieve certification, each participant will need to successfully configure ACA in accordance with the design document within a two-week time frame and obtain a minimum 80% score.

Course Objectives

By the end of this course, participants will demonstrate that they can:

  1. Configure ACA settings in alignment with agency business processes.
  2. Configure record types and page flows to work correctly in ACA.
  3. Customize, edit, and maintain ACA web pages according to agency specifications.
  4. Manage the site UI with CSS or the Brand Builder tool.

Target Audience

System Administrators

Prerequisites

Civic Platform System Administrator course completion or 1-year equivalent work experience as an Accela Administrator.

Class Technical Requirements

  1. Laptop or computer
  2. Stable internet connection
  3. Zoom application enabled
  4. Video and Audio capabilities

Similar events

Civic Platform - System Administrator Training

This virtual, instructor-led course is designed to prepare you to take over managing your instance of Civic Platform following implementation.

More Information
Creating Fee Schedules & Fee Items for Admins

This live webinar will give you the confidence and skills you need to create and manage fees and fee schedules.

More Information
Civic Platform Workflow Designer for Admins

This course will provide you with the knowledge and tools needed to create a basic functional Workflow.

More Information
Migrating to Accela Mobile, 21.1 Updates

Come learn about the Accela Mobile 21.1 updates.

More Information
Maps in Citizen Access

Learn how to incorporate maps into the citizen experience

More Information
Civic Platform Form Designer for Admins

This course will give you the confidence and skills you need to create, manage and modify fully responsive forms.

More Information
Accela Certified Professional: Accela Implementation

This training prepares an Accela Administrator to successfully configure the Accela Civic Platform, Citizen Access and Mobile Apps.

More Information
Construct API Level 1

Preparing participants in the setup and usage of Construct API.

More Information
Upgrading Civic Platform 20.1.x from 9.3.6

Video demonstration of a multi-version Civic Platform upgrade.

More Information
Getting the Most Out of Accelarate 2022

Learn how to maximize your Accelarate 2022 Conference experience.

More Information
Civic Platform System Administrator

This virtual, instructor-led course is designed to prepare you to take over managing your instance of Civic Platform following implementation.

More Information
The Oxygen User Interface, An Admins Perspective

This self-paced course is designed to orient administrators to the functionality and features of the Oxygen User Interface.

More Information
Configuration Manager

Learn the features and functionality of the Civic Platform Configuration Manager.

More Information
Accela Mobile Administration

Join this Mobile Administrator's class to learn how to get the most out of Accela Mobile.

More Information
Accela Insights

This training provides participants with an introduction into Accela's new data visualization tool to prepare, manage and deploy straight forward dashboards.

More Information
Crystal Reports

This training prepares a participant on beginning aspects of report building utilizing Crystal Reports.

More Information
Accela Products Training: Customize the Citizen Experience

Learn how to implement and manage the look and feel of your site with Brand Builder.

More Information
Migrate to Accela Mobile: Code Officer, Work Crew and Inspector

Another Accela Mobile training with focus on Code Officer, Work Crew and Inspectors.

More Information
New Administration Tools Training

Join us and learn how to use and migrate to the new Civic Platform Administrative tools.

More Information
Multiple APO in Citizen Access Training

Learn how to add multiple addresses to a single property.

More Information
Accela Products Training: Migrating to Accela Mobile, 21.1 Release Update

Accela Mobile 21.1 includes some big updates to the home screen, job list, and search.

More Information
Accela Products Training: Migrating Your New Job Lists and Work Crew

This training will introduce users to the features and functionality of the newly redesigned job list in Accela Mobile.

More Information
Accela Products Training: Getting More Out Of Accela Mobile

Mark Albrecht provides training on how to perform the most commonly used functions in Accela Mobile.

More Information
Accela Products Training: AGIS Silverlight End of Maintenance Training and Q&A

Microsoft has announced the end-of-life for their Silverlight product, effective October 2021.

More Information
Ad Hoc Reports

This training provides participants with the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium level reports.

More Information
GIS Administration

Learn how to set up the Accela GIS and connect your existing map service.

More Information
Writing Accela Reports in SQL Server Reporting Services (SSRS)

This 3 session, interactive course is designed to lead you through writing reports to show workflow data, and creation of reports that show results of inspections. The course is comprised of 3 sessions that may be taken separately (if pre-requisites are met), meaning you don't have to sign up for the entire series.

More Information
Accela Products Training: New Administration Tools

Learn how to use and migrate to the new Administrative tools.

More Information
Accela Products Training: Multiple APO in Citizen Access Training

When a property has multiple addresses associated with it, it may be appropriate to include all appropriate addresses, parcels, and owners on the permit application.

More Information
Accela Mobile Administration

Implementing Accela Mobile in your instance of the Civic Platform.

More Information
Accela Products Training

Setting up Accela Citizen Access Inspections Calendars.

More Information
Accela Products Training

Learn Accela GIS Map Layer configuration options.

More Information
Accela Products Training

Learn Accela GIS Map Layer configuration options.

More Information
Accela Products Training

Learn Accela GIS Map Layer configuration options.

More Information
Accela Products Training

Accela GIS map layer configuration best practices.

More Information
Accela Products Training

Accela GIS Map Layer configuration options training

More Information
Accela Products Training

Learn about the latest Accela Mobile features in the 22.1 release.

More Information
Accela Products Training: ACA Inspection Calendars

Setting up Accela Citizen Access Inspections Calendars.

More Information
Accela Certified Professional: Civic Platform System Administrator

This foundational certification program is designed to provide system administrators the knowledge and tools to successfully configure and maintain their agency Civic Platform record types and user experience.

More Information

Press enter to see more results