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This foundational certification program is designed to provide Accela system administrators the knowledge and tools to successfully configure and maintain their agency Citizen Access site.
The course consists of a virtual classroom component followed by a configuration project to be completed in an assigned training environment. Participants will learn the following:
At the conclusion of the class, participants are assigned a training environment consisting of the Civic Platform and corresponding ACA site. The learner will receive a design document that details project configuration specifications. To achieve certification, each participant will need to successfully configure ACA in accordance with the design document within a two-week time frame and obtain a minimum 80% score.
By the end of this course, participants will demonstrate that they can:
System Administrators
Civic Platform System Administrator course completion or 1-year equivalent work experience as an Accela Administrator.